Return Policy

Cancellation
We accept order cancellations before the product is shipped or manufactured. If the order is canceled, you will receive a full refund. If the product has already been shipped, we will not be able to cancel the order.

Returns (if applicable)
We accept product returns. Customers have the right to request a return within 14 days of receiving the product. Returned items must be unused and in the same condition that you received them, and must be in the original packaging. To complete your return, we require a receipt or proof of purchase. Do not send your purchase back to the manufacturer.
Customers will only be charged once for shipping costs (including return shipping); no restocking fees will be charged for returns.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If your refund is approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.

Late or Missing Refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at service@thymeglow.com.

Return Address: 3rd Floor, Building A, Heyu Industrial Zone, Zhancheng Community, Fuhai Street, Bao'an District, Shenzhen, China